Sofitel Queenstown Hotel & Spa Policies
- Accommodation
- Cars
- Tours
Policies
Hotel Queenstown Policies
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and charges are applicable.
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs NZD 50 per day.
Pets
Pets are not allowed.
Children and extra bed policy
Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 11 years old stay for free when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Important Information
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Please inform Sofitel Queenstown Hotel & Spa of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Please note a refundable credit card or cash pre-authorisation of NZD 100 is required from guests upon arrival to cover any incidentals. This amount will be refunded after inspection of accommodation. If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in. Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival. Please note, there is a 1.4% credit card surcharge when using a credit card.
Sofitel Queenstown Hotel & Spa
Check Availability
Ensuring a seamless booking experience is our top priority. By checking hotel availability, you can effortlessly plan your stay with confidence. Our system provides real-time updates on room availability, allowing you to secure the best accommodations that suit your needs.
Don’t miss out on your preferred dates, check availability now to guarantee a comfortable and enjoyable stay.
Ages 0 to 17
